Non-Verbal Communication

These cues can reflect a whole shift in emotion and represent a change in attitude. If you can understand nonverbal cues, you can use them to reinforce your message.
For Example: If a person is yawning during a conversation, then they can take your response as boring or is unreceptive. You use these cues to excite the listeners for better responses.

Key Points:

  • When speaking to an audience, nonverbal cues are a great way to obtain real-time feedback and recognize if the information is coming across.
  • When nonverbal cues don’t match the spoken words, the reaction is called “mixed messages”. These are related to conflict and mistrust from the listener
  • For Example: Shaking your head no but saying ”Yes!”.
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